Privacy Policy

Reviewner (“Reviewner,” “we,” “us,” or “our”) is an independent platform that tests, scores, and reviews artificial-intelligence tools. We take your privacy seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, how long we keep it, and the rights and choices you have. It applies to your use of our website at https://www.reviewner.com and any related pages, accounts, and services that link to this policy (together, the “Site”).

Please read this policy together with our Terms of Service and our Methodology page, which explains how we test tools and source third-party reviews.

1. Who we are and who controls your personal data

Reviewner is operated by Reviewner, with its head office in Gurgaon, India. For the personal information described in this policy, that entity is the data controller — the organisation that decides how and why your personal information is used. We also work with contributors based in the European Union; this is why this policy addresses the GDPR (see Section 11).

The AI tools, vendors, and third-party websites referenced or reviewed on the Site are independent organisations. If you click through to them, they handle any information you give them under their own privacy policies, which this policy does not cover.

You can contact us about any privacy matter at:

Reviewner

Operator of the Reviewner platform

Head office: H-Block, Shop No. 2, Sector 23A, Gurgaon, Haryana 122017, India

Email: hello@reviewner.com (general) / privacy@reviewner.com (privacy requests)

Or use our contact page.

2. The information we collect

We collect personal information in three ways: information you provide, information we collect automatically, and information we receive from third parties.

2.1 Information you provide to us

• Account data — when you create an account or log in, we collect your name, email address, and password (stored in encrypted/hashed form), together with any profile details you choose to add.
• Pro membership and payment data — if you subscribe to a paid Pro membership, payment is processed by our payment provider, PayPal. We do not collect or store your full card details; we receive limited confirmation information such as a transaction reference and subscription status.
• Contact-form data — when you use our contact form, we collect your name, email address, phone number (if you provide one), the subject category, and the contents of your message.
• Newsletter data — your email address and preferences when you subscribe to our newsletter.
• User submissions — any comments, ratings, or written feedback you submit on the Site, along with the display name shown with them.
• Applications and pitches — information you send us through our Careers page or when you pitch a guest post or suggest a tool.

2.2 Information we collect automatically

When you use the Site, we and our service providers may collect:

• Device and technical data — IP address, browser type and version, operating system, device identifiers, and language settings.
• Usage data — pages viewed, links clicked, search terms, referring pages, and the dates and times of your visits.
• Essential cookies — cookies and similar technologies needed to keep you logged in and the Site secure and working. See Section 7.

2.3 Information we receive from third parties

As described on our Methodology page, Reviewner researches AI tools by analysing publicly available reviews and discussion. This material is generally about products, not about you, and we focus on aggregated sentiment rather than identifying individuals. Where such content happens to contain personal information (for example, a reviewer’s public username on a third-party platform), we handle it in line with this policy and applicable law, and we rely on permitted sources such as public APIs and licensed feeds. We also receive limited information from our payment provider (PayPal) to manage Pro memberships.

3. How we use your information and our legal bases

We use your personal information for the purposes below. For users in the EEA, the UK, and Switzerland, we also state the lawful basis under Article 6 GDPR on which we rely.

• To create and manage your account and provide the Site — performance of a contract with you, and our legitimate interests in operating the Site.
• To provide and administer Pro memberships and process payments — performance of a contract.
• To publish and moderate comments, ratings, and other submissions — our legitimate interests in maintaining a trustworthy, accurate platform.
• To respond to your contact-form messages, suggestions, pitches, and applications — our legitimate interests in responding to you, and steps taken at your request.
• To send newsletters and updates — your consent, which you may withdraw at any time using the unsubscribe link.
• To research, test, and score AI tools, including analysing third-party reviews and public discussion — our legitimate interests in producing independent reviews.
• To keep the Site secure, prevent abuse, and maintain it — our legitimate interests and compliance with legal obligations.
• To comply with legal obligations and to establish, exercise, or defend legal claims — compliance with a legal obligation and our legitimate interests.

Where we rely on legitimate interests, we have weighed those interests against your rights and freedoms. You can ask us for more information about that assessment using the contact details above.

4. Advertising and analytics

Reviewner does not currently use third-party analytics or advertising cookies, and we do not run behavioural-advertising trackers. If we introduce analytics or advertising in the future — for example to understand how the Site is used or to display the category-agnostic advertising we describe elsewhere — we will update this policy first, add the necessary cookie controls, and obtain consent where the law requires it. Any advertising we introduce will be independent of the tools we review, consistent with our editorial-independence policy.

5. How we share your information

We do not sell your personal information. We share it only in these circumstances:

• Service providers (processors) who work on our behalf — for example website hosting, email delivery, customer support, and payment processing (PayPal) — under contracts that require them to protect your data and use it only on our instructions.
• Public display — comments, ratings, and the display name shown with them are visible to other users by design.
• Legal, safety, and compliance — where we believe disclosure is necessary to comply with the law, enforce our Terms, respond to lawful requests, or protect the rights, property, or safety of Reviewner, our users, or others.
• Corporate transactions — in connection with a merger, acquisition, financing, or sale of assets, in which case we will require the recipient to honour this policy or notify you of any material change.

6. How long we keep your information

We keep personal information only for as long as we need it for the purposes in this policy, after which it is deleted or anonymised:

• Account data — while your account is active, then deleted within 90 days of account closure.
• Public submissions — for as long as published, unless you remove them or ask us to.
• Payment and subscription records — up to 7 years, to meet tax and accounting requirements.
• Contact-form and correspondence — up to 24 months after your enquiry is resolved.
• Newsletter data — until you unsubscribe.
• Technical logs — up to 12 months.

Where the law requires a longer minimum period, or where we need information to resolve disputes or prevent abuse, we retain it for that period.

7. Cookies and similar technologies

We use cookies and similar technologies to operate the Site — principally strictly necessary cookies that keep you logged in, maintain your session, and keep the Site secure. These do not require consent. As noted in Section 4, we do not currently set analytics or advertising cookies; if that changes, we will present a cookie-consent banner and cookie settings allowing you to accept or reject non-essential cookies, and will not set them without your consent where required. You can also control cookies through your browser settings, though blocking some may affect how the Site works.

8. International data transfers

Reviewner is operated from India, with contributors based in the European Union, and serves users in the United States, the EU/EEA, the United Kingdom, and elsewhere. Your personal information may therefore be transferred to, stored in, and processed in countries other than your own — including India and the EEA — which may not provide the same level of data protection as your home country.

When we transfer personal information out of the EEA, the UK, or Switzerland, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses, the UK International Data Transfer Addendum, or an applicable adequacy decision. You can request a copy of the relevant safeguard using the contact details in Section 1.

9. Your privacy rights

Depending on where you live, you may have some or all of the following rights over your personal information:

• Access — to ask whether we hold information about you and to receive a copy.
• Rectification / correction — to have inaccurate or incomplete information corrected.
• Erasure / deletion — to ask us to delete your information in certain circumstances.
• Restriction — to ask us to limit how we use your information.
• Objection — to object to processing based on our legitimate interests, and to direct marketing at any time.
• Portability — to receive certain information in a portable, machine-readable format.
• Withdraw consent — where we rely on consent (such as for the newsletter), you may withdraw it at any time, without affecting processing already carried out.

You can manage much of your information directly in your account settings. To exercise any other right, contact us at privacy@reviewner.com or through our Contact page. We may need to verify your identity before acting on a request. We will respond within the time required by law — generally one month under the GDPR / UK GDPR. There is normally no charge, and we will not discriminate against you for exercising your rights.

10. India (Digital Personal Data Protection Act)

If you are in India, we process your personal data in accordance with the Digital Personal Data Protection Act, 2023 (the “DPDP Act”). You have the right to access a summary of the personal data we process, to seek correction or erasure, to nominate another person to exercise your rights in the event of death or incapacity, and to grievance redressal. To exercise these rights or raise a grievance, contact us at privacy@reviewner.com. If your grievance is not resolved, you may approach the Data Protection Board of India.

11. EEA, UK and Switzerland (GDPR / UK GDPR)

If you are in the EEA, the UK, or Switzerland, the GDPR / UK GDPR applies to our processing of your personal information. The controller is identified in Section 1, the purposes and legal bases are in Section 3, retention is described in Section 6, and transfer safeguards in Section 8.

In addition to the rights in Section 9, you have the right to lodge a complaint with a supervisory authority — in the EEA, your local data-protection authority (in Sweden, the IMY, Integritetsskyddsmyndigheten); in the UK, the Information Commissioner’s Office (ICO). We would, however, appreciate the chance to address your concerns first.

EU/UK representative

Where we are required under Article 27 of the GDPR (or the equivalent UK GDPR provision) to appoint a representative in the EU or UK, we will designate one in writing and publish their name and contact details here so that data subjects and supervisory authorities can contact them directly on all data-protection matters. If you need to reach our representative and their details contact us at privacy@reviewner.com and we will direct your request appropriately.

12. United States state privacy rights

If you are a resident of a US state with a comprehensive privacy law (such as California, Virginia, Colorado, Connecticut, Texas, and others, as they apply to us), you may have the right to know/access, delete, and correct your personal information, to opt out of any “sale” or “sharing” or targeted advertising, and not to be discriminated against for exercising these rights. We do not sell your personal information. As noted in Section 4, we do not currently run advertising or cross-context behavioural tracking; if we introduce it, we will provide the opt-out mechanisms these laws require. To exercise a right, contact us at privacy@reviewner.com.

13. Children’s privacy

The Site is intended for users aged 18 and over and is not directed to children. Consistent with our Terms of Service, we do not knowingly allow anyone under 18 to create an account or purchase a Pro membership, and we do not knowingly collect personal information from anyone under 18. In particular, we do not knowingly collect personal information from children under 13 (the age covered by the US Children’s Online Privacy Protection Act, COPPA). If you believe a child or anyone under 18 has provided us with personal information, please contact us at privacy@reviewner.com and we will take steps to delete it.

14. How we protect your information

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration — including encryption in transit (TLS), hashed password storage, access controls, and limiting internal access to those who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and review our measures over time.

Data-breach notification. If a personal-data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, affected individuals without undue delay and in line with applicable law (for the GDPR, generally within 72 hours of becoming aware of the breach).

15. Third-party links and services

The Site links to third-party websites, tools, and services, including the AI tools we review. We are not responsible for their privacy practices, and this policy does not apply to them. We encourage you to read the privacy notices of any third party you interact with.

16. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. If we make material changes, we will provide a more prominent notice (for example, by email or an on-site notice) before the changes take effect, where required by law. Your continued use of the Site after the effective date means you have read the updated policy.

17. How to contact us

If you have questions, concerns, or requests about this policy or your personal information, contact us at:

Reviewner — privacy@reviewner.com

Reviewner, H-Block, Shop No. 2, Sector 23A, Gurgaon, Haryana 122017, India

Or use our contact page.